Resolve conflict and manage difficult personalities professionally, for team leads and staff.
Office Professionals & Workplace Culture
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Workplace Conflict Resolution & Dealing with Difficult Personalities
About this Program
Unresolved conflict quietly drains productivity, poisons morale and drives good people out. This 3-day programme equips team leads and staff with practical conflict-resolution skills, understanding conflict styles, de-escalation and difficult conversations, mediation basics and proven strategies for working professionally with difficult personalities.
Key benefits
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